CSU Global Student Help Center
Refine
Academic Policies
Alternative Credit
Canvas and Course Information
CSU Global Information
Disability and Accessibility Services
Graduation
Military
Programs
Registrar & Admission Services
Satisfactory Academic Progress (SAP)
Service Fees - Transcripts & Diplomas
Student Financial Services
Student Resources
Technical Help
Table of Contents
Table of Contents
Toggle navigation
Contact Us
Refine
Academic Policies
Alternative Credit
Canvas and Course Information
CSU Global Information
Disability and Accessibility Services
Graduation
Military
Programs
Registrar & Admission Services
Satisfactory Academic Progress (SAP)
Service Fees - Transcripts & Diplomas
Student Financial Services
Student Resources
Technical Help
Refine
Academic Policies
Alternative Credit
Canvas and Course Information
CSU Global Information
Disability and Accessibility Services
Graduation
Military
Programs
Registrar & Admission Services
Satisfactory Academic Progress (SAP)
Service Fees - Transcripts & Diplomas
Student Financial Services
Student Resources
Technical Help
Home
Glossary
Academic Policies
Admissions
Academic Calendar
Appeals
Grievances
Updated
Provost Appeal
Tuition Appeal
Updated
Retroactive Withdrawal Appeal
Updated
Enrollment Status
What is my grade level?
Updated
Enrollment Status
Updated
What is the difference between half-time and full-time status?
Updated
Continuous Enrollment
Updated
Military Leave of Absence
Updated
Grades
When do grades post?
Updated
What is the attendance policy?
How can I request an Incomplete?
Updated
What is the Grading Scale?
GPA Calculation
Updated
Where can I find my GPA?
Updated
Failing a Course
How do I submit assignments during my Incomplete period?
Privacy and Student Information
Directory and Non-Directory Information
Updated
Provisional
Provisional Requirements
Updated
Why do I have to take the RES class?
Updated
What happens if I don't meet Provisional requirements?
Updated
Can I withdraw or fail in provisional status?
Updated
Registration
How do I register for a class?
How many classes can I take at a time?
Updated
Can I register for classes with a past due hold?
Updated
Why can't I register for my class?
Why can't I register for all of the terms?
Updated
When can I start working on a class?
Updated
When can I drop a class?
Updated
Why am I on the Gold or Burgundy track?
Updated
How do I change registration tracks?
Updated
Is there a summer trimester?
Updated
Are there any 1 or 2 credit-hour courses?
What is the difference between a term and a trimester?
Updated
Are there any holiday breaks?
What are residential credits?
Updated
How do I find elective courses?
How do I retake a course?
Are there any 4 credit-hour courses?
Updated
General Education Class Options
Updated
Transfer Credits
Can I have my transfer credits re-reviewed?
Updated
Transfer Credits
How do I transfer credits?
Updated
Transcripts
Can professional training transfer?
Updated
Why didn't my math credit transfer?
What is the difference in lower and upper division courses?
How do I have my international degree evaluated for transfer credit?
Updated
How do I request a copy of my transcripts?
Updated
FAQs for Transcript Requests from CSUG
Updated
How long does it take for transcripts to be evaluated?
Why didn't my Composition credits transfer?
Updated
Can I take graduate level courses?
Withdrawals
Course Withdrawal
Updated
Military Withdrawal
Updated
Retroactive Withdrawal
Updated
University Withdrawal
Withdrawal - Attendance
Updated
Course Withdrawal
Alternative Credit
Alternative Credit Transfer Information
How many alternative credits can I transfer in?
How can I tell if my Alternative Credit Course/Exam will Transfer in?
Updated
Alternative Credit Options
Updated
Onlinedegree.com
Updated
Straighterline
Prior Learning Assessment (PLA)
Prior Learning Assessments (PLA)
Canvas and Course Information
Holds
What is an AV-Disbursement Hold?
Live Sessions
How can I join a live session?
What is a Live Session?
Specific Courses
How can I switch to a different section?
Can I access a previous course?
Supplemental Software-SPSS
The Classroom
Late Assignments
Late Policy
Late Portfolio Projects
Grading
Where can I find grading rubrics?
Course Grade Book
How do I calculate my Grade in this class?
Instructor
Instructor Issues
How do I view instructor feedback?
Contacting Instructors
Where can I find my instructor's contact information?
Classroom Behavior
Classroom Expectations
Classroom Behavior
Student Rights and Code of Conduct
Academic Dishonesty
In Class Communication
Netiquette
Printing your syllabus
How do I check my TurnItIn similarity score?
How to Use SensusAccess
Learning Tools
Plagiarism Policy and Process
Using Spell Check Within Canvas
Submitting Assignments
Weekly Assignments
Submitting a Critical Thinking Assignment
Editing a Discussion Post
Submitting a PowerPoint with Notes (PDF Format)
Submitting a Discussion Post
Student Authentication
BioSig-ID
SmarterID
Course Materials
RedShelf Course Materials
Updated
Where can I find a course syllabus?
Purchase/Rent Required Materials
Accessing Past RedShelf eBooks
Current Learning Tools
Printing your syllabus
Immersive Reader in Canvas
CSU Global Information
CSU Global Data
Can I receive an Amazon Prime Discount?
CSU System
How do I contact my Success Counselor?
Student Advising Promise and Mission Statement
Accreditation
HLC Report (October 2023)
Disability and Accessibility Services
Contacting Disability and Accessibility Services
Faculty Notification Letters and Using Accommodations Each Term
Resources for Coursework
Requesting Academic Accommodations
Texts in Alternate Format Accommodation
Graduation
Graduation
How do I apply for my diploma?
Is there a graduation fee?
Updated
When will I get my diploma?
Degree Conferral
When can I order my final transcript?
Diplomas
When is commencement?
Updated
Where do I go to order a tassel?
Sample Certificate of Completion
Sample Diploma
Digital Diplomas
Honors
Can I graduate with honors?
Does CSU-Global have Latin honors?
Honors Designations
Military
General Military Information
Military Payment Due Dates
Military Programs
Military Tuition Discount
Military Deferments
Military Credit
Does CSU-Global have the Yellow Ribbon Program?
Military TA
Passing Grade Requirements for Federal TA
Air Force GEM
State TA Application Periods
Military VA
How do I obtain a copy of my Certificate of Eligibility
NDS Students Using Military Benefits
Programs
Accreditation
What is Regional Accreditation?
ACBSP Accreditation
GAC Accreditation
Certification Discounts
SHRM
SHRM Discounts
CompTIA
CompTIA Discount
Wiley's CPAexcel
Wiley CPA and CMA Review Courses
PMP and CAPM
What is a PMP Certification?
What is CAPM?
PMI Discount
ACHE
What is ACHE?
ACHE Discount
Clubs & Associations
Student Veterans Organization
SHRM
What is SHRM?
B.S. in HR Management Program Alignment
Master in HR Management Program Alignment
General Program Information
Internship/Practicum Courses
How do I change my major?
Do I Need to Take My Major Courses in Order?
Can I get an Associate's degree?
Why do I need electives?
Updated
What is my catalog year?
Dual Degree
Can I double major?
What is the difference between a Certificate and Certificate of Completion
Freshman Student Policies
Can I get a second Bachelor's Degree?
How do I apply for a Master's Program?
Master Degree vs. Master of Science vs. Master of Arts
What is the Capstone course?
Dual Enrollment
Honor Societies
Delta Mu Delta Honor Society
Golden Key International Honour Society
Kappa Delta Pi Honor Society
Sigma Beta Delta Honor Society
Specializations
What is a Specialization?
Graduate Specializations
TeacherReady
Registrar & Admission Services
Advanced Placement and International Baccalaureate Exam Guide
Alternative & Professional Credit Guide
How to Request Professional Certificates & Credentials
Transcript Evaluation Time Frame's
Satisfactory Academic Progress (SAP)
SAP Warning
What is SAP Warning?
SAP Probation
What is SAP Probation?
Updated
SAP Suspension
What is SAP Suspension?
Updated
SAP FAQ's
Financial Aid and SAP
Updated
What is Satisfactory Academic Progress (SAP)?
How Can I Resume Good Academic Standing while I am in SAP?
How is Good Academic Standing Measured?
Service Fees - Transcripts & Diplomas
Service Fees
Student Financial Services
Financing Options
Cash Payments
Students Without Social Security Number
Employer Reimbursement & 3rd Party Payment
Who Qualifies for Employer Reimbursement?
How to Use Employer Reimbursement - Tuition Reimbursement vs 3rd Party Direct Billing
Going Past due with Employer Reimbursement
Financial Aid (Federal)
Financial Aid Eligibility
What is Financial Aid?
Do I qualify for Financial Aid?
What is Cost of Attendance (COA)?
Do I qualify for the Pell Grant?
Financial Aid Deferment
Financial Aid Quick Reference Guide
Can I use financial aid if my employer pays tuition?
Why am I a dependent student?
Why don’t I have Pell Grant in Spring?
Pell Grant Eligibility
The FAFSA
How do I complete the FAFSA?
When should I complete my FAFSA?
I submitted my FAFSA, when will you get it?
What is an EFC?
What is the FAFSA website?
What is the CSU-Global school code?
What is my grade level?
What is a FSA ID?
Do I have to include my parents' information on my FAFSA?
How do I use the Data Retrieval Tool?
Other FA Documents
How do I complete Entrance Counseling?
How do I complete a Master Promissory Note?
Verification
What does it mean if I'm selected for verification?
How do I get my tax documents online?
Student Verification Process
What if I didn't file taxes?
What is a Wage and Income Transcript?
I was selected for Verification but I was the victim of IRS Tax-Related Identity Theft
Loans
What is a Graduate/Parent PLUS Loan?
How do I defer my previous student loans?
What are the aggregate limits for federal student loans?
What is the difference between subsidized and unsubsidized loans?
Do I have to use student loans?
Federal Loan Interest Rates and Fees
Financial Aid Fund Types
Pell Grant
Pell Grant Schedules & Disbursements
Crossover Pell Grant
Annual & Aggregate Pell Limits
Year Round Pell
Direct Loans (Sub & Unsub)
Annual & Aggregate Loan Limits
Loan Schedules & Disbursements
PLUS Loans
Parent PLUS Loans
Grad PLUS Loans
Institutional Loans
Aid Disbursements
Accepting Financial Aid
Impact of Enrollment Status on Financial Aid
Increasing, Decreasing, or Canceling Financial Aid
Course Repeats and Financial Aid
Late Disbursements
Stipends/Refunds
When will I receive my refund?
What can I use my financial aid refund for?
How will I get my BankMobile card?
BankMobile Opt-Out Option
BankMobile Personal Code
Setting up a BankMobile Vibe account
Refund Preferences
How do I change my refund preference?
What Happens to my Refund if I Forgot to Select My Preference?
How do I change my personal information with BankMobile?
Return of Financial Aid (R2T4)
What will happen if I withdraw from my class?
What is R2T4?
When is the R2T4 Calculation Completed?
How will withdrawing from a class impact my financial aid?
What does R2T4 mean?
How much Financial Aid will I owe back if I withdraw?
What happens to my financial aid if I fail my class?
When is an R2T4 Balance Due?
FA Extras
What is NSLDS?
In-School Deferments
Loan Repayment Options
What is a Financial Aid Grace Period?
What is a Book Voucher?
What is an academic year?
What is a Loan Period?
What is a Default Clearance Letter?
After School
Who is my loan lender?
What is Exit Counseling?
How do I repay student loans?
Military Benefits
Private Student Loans
When can I use a Private Loan?
Cost of Attendance and Private Loans
Private Loan Schedules & Disbursements
Non-Federal Loan Options
Scholarships
Trimester Scholarships
Diversity Advocate Scholarship
U.S. Military Personnel and Family Scholarship
Degree Completion Scholarship
CSU-Global Mission Scholarship
Career Enhancement Scholarship
Boundless Opportunity Scholarship
Alumni Continuing Education Scholarship
Academic Excellence Scholarship
CSU Global Scholarship Guide
College Track Scholarship
Golden Eagle Scholarship
How do I prove that I'm a Colorado Resident?
Scholarship FAQs
New
CSU Global Payment Options
Tuition and Payment
Payments
How do I make a payment?
How do I set up a payment plan?
How do I contact student accounts?
Can my employer pay my tuition?
Tuition
Tuition Rates
Tuition Discounts
Are books included with tuition?
When is tuition due?
Tuition Refund Policy
How do I get a tuition invoice?
Updated
Additional Information
Student Discounts
Contact: Student Financial Services
Student Resources
CSU-Global Mentor Program
CSU-Global Mentor Program
Global Connect Career Center
Career Center
What is Global Connect?
Updated
Global Connect - FAQs
What Resources are Available in Global Connect?
Updated
Who Can I Contact about Global Connect?
Updated
Reference Letter
Tutoring
Tutoring Information
Tutoring Services
Accepted TurnItIn File Types
Updated
What resources are available to me?
Writing Resources
APA Help
Updated
Writing Tutoring (Individual)
Microsoft Office 365
Microsoft Office 365
Updated
Student Assistance Program
Student Assistance Program
Updated
LinkedIn Learning
TurnItIn and AI Detection
New
Orientation Articles
Your Support Team at CSU Global
Academic Catalog
Student Help Center
Get to Know Your Student Portal
24/7 Tech Support and Mobile Support
Introduction to Canvas
Navigating your Courses
Using TurnItIn and Avoiding Plagiarism
Textbooks and Course Materials
How to use Zoom
Attendance
Microsoft Office for Students
Disability Services
Online Tutoring
CSU Global Writing Center
Financial Aid and Student Accounts
Library
Student Policies and Appeals
University Communication and FERPA
Technology Requirements
Technical Help
CSU Global Mobile App
Mobile App - Logging In
Mobile App - Permissions
Mobile App - FAQs
Student Portal Navigation
Student Orientation
Orientation Modules
Practice Course ORT001
SensusAccess Info and FAQ
How to Order a Student ID
Financial Aid (Portal)
Information Changes
Degree Progress Details (DPA)
Technical Help
E-signing Forms
Clearing Browser Cookies
CSU Global Contact Information
Technical Support Contact
I cannot log into my class
Unable to access course content?
E-signing Forms
Canvas Notification Settings
Alternatives to Microsoft Edge
How do I upload my Documents?
Canvas Mobile App
How to reset your account password
Google 2-Step Verification
Home
Programs
Certification Discounts
fa-money-bill-alt
SHRM
CompTIA
Wiley's CPAexcel
PMP and CAPM
ACHE