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CSU-Global Student Help Center

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  • Glossary
  • Academic Policies
    • Admissions
      • Academic Calendar
    • Appeals
      • Grievances
      • Provost Appeal
      • Tuition Appeal
      • Retroactive Withdrawal Appeal
    • Enrollment Status
      • What is my grade level?
      • Enrollment Status
      • What is the difference between half-time and full-time status?
      • Continuous Enrollment
      • Military Leave of Absence
    • Grades
      • When do grades post?
      • What is the attendance policy?
      • How can I request an Incomplete?
      • What is the Grading Scale?
      • GPA Calculation
      • Where can I find my GPA?
      • Failing a Course
      • F/FN Policy
      • How do I submit assignments during my Incomplete period?
    • Privacy and Student Information
      • Directory and Non-Directory Information
    • Provisional
      • Provisional Requirements
      • Why do I have to take the RES class?
      • What happens if I don't meet Provisional requirements?
      • Can I withdraw or fail in provisional status?
    • Registration
      • How do I register for a class?
      • How many classes can I take at a time?
      • Can I register for classes with a past due hold?
      • Why can't I register for my class?
      • Why can't I register for all of the terms?
      • When can I start working on a class?
      • What is a trimester?
      • When can I drop a class?
      • When can I withdraw from a class?
      • Why am I on the Gold or Burgundy track?
      • How do I change registration tracks?
      • Is there a summer trimester?
      • Are there any 1 or 2 credit-hour courses?
      • What is the difference between a term and a trimester?
      • Are there any holiday breaks?
      • What are residential credits?
      • How do I find elective courses?
      • How do I retake a course?
      • Academic Calendars
    • Transfer Credits
      • Can I have my transfer credits re-reviewed?
      • Transfer Credits
      • How do I transfer credits?
      • Transcripts
      • Can professional training transfer?
      • Why didn't my math credit transfer?
      • What is the difference in lower and upper division courses?
      • How do I have my international degree evaluated for transfer credit?
      • How do I request a copy of my transcripts?
      • FAQs for Transcripts
      • How long does it take for transcripts to be evaluated?
      • How many credits can I transfer?
      • Why didn't my English credits transfer?
      • Can I take graduate level courses?
      • IT Certificates as Transfer Credit
    • Withdrawals
      • Military Withdrawal
      • University Withdrawal
      • Withdrawal - Attendance
      • Course Withdrawal
  • Alternative Credit
    • Alternative Credit Transfer Information
      • How many alternative credits can I transfer in?
      • How can I tell if my Alternative Credit Course/Exam will Transfer in?
      • Are there any other alternative credit options available?
      • Alternative Credit Transfer Guide
      • LeaderQuest
      • Bottega
      • Straighterline
      • Onlinedegree.com
    • Prior Learning Assessment (PLA)
      • Prior Learning Assessments (PLA)
    • Self-Study Assessments (SSAs)
      • What is an SSA?
      • What SSAs can I take?
      • How do I register for a SSA?
      • What is a SSA exam like?
      • What is the process to complete my SSA?
      • How do I schedule a SSA exam?
  • Canvas and Course Information
    • Holds
      • What is an AV-Disbursement Hold?
    • Live Sessions
      • How can I join a live session?
      • What is a Live Session?
      • Which courses will have Live Sessions?
    • Specific Courses
      • How can I switch to a different section?
      • Can I access a previous course?
      • Supplemental Software-SPSS
    • The Classroom
      • Late Assignments
        • Late Policy
        • What is the late policy?
        • Late Portfolio Projects
      • Grading
        • Where can I find grading rubrics?
        • Course Grade Book
        • How do I calculate my Grade in this class?
      • Instructor
        • Instructor Issues
        • How do I view instructor feedback?
        • Contacting Instructors
        • Where can I find my instructor's contact information?
      • Classroom Behavior
        • Classroom Expectations
        • Classroom Behavior
        • Code of Conduct
        • Academic Dishonesty
        • In Class Communication
        • Netiquette
      • How do I check my TurnItIn similarity score?
      • How to Use SensusAccess
      • Learning Tools
      • Plagiarism Policy and Process
      • Using Spell Check Within Canvas
      • Retrieving work from Schoology
      • Submitting Assignments
        • Weekly Assignments
        • Submitting a Critical Thinking Assignment
        • Editing a Discussion Post
        • Submitting a PowerPoint with Notes (PDF Format)
        • Submitting a Discussion Post
      • Student Authentication
        • BioSig-ID
        • SmarterID
      • Equella Access via Chrome Browser Guide
      • Course Materials
        • RedShelf Course Materials
        • Where can I find a course syllabus?
        • Purchase/Rent Required Materials
        • Accessing Past RedShelf eBooks
  • CSU-Global Information
    • CSU-Global Information
      • CSU-Global Data
      • Can I receive an Amazon Prime Discount?
      • CSU System
      • How do I Contact my Success Counselor?
      • Organizational Advancement Partners
      • Student Advising Promise and Mission Statement
    • CSU-Global Special Accounts
      • Aurora Public Schools (APS) - Affiliate Agreement
      • Colorado Preparatory Academy - Dual Enrollment Program
      • New Jersey Center for Teaching and Learning (NJCTL)
      • Denver Public Schools - Dual Enrollment Program
      • Denver Public Schools (DPS) - Teacher Development Program
      • Denver Public Schools - Teacher Development Program
      • Dual Enrollment Admissions Requirements
      • Dual Enrollment Course Offerings
      • New Jersey Center for Teaching and Learning
  • Graduation
    • Graduation
      • How do I apply for Graduation?
      • Is there a graduation fee?
      • When will I get my diploma?
      • Degree Conferral
      • When can I order my final transcript?
      • Diplomas
      • When is commencement?
      • Where do I go to order a tassel?
      • Sample Certificate of Completion
      • Sample Diploma
    • Honors
      • Can I graduate with honors?
      • Does CSU-Global have Latin honors?
      • Honors Designations
  • Financial Services
    • Financing Options
      • What are my financing options?
      • Financial Aid (Federal)
        • Financial Aid Eligibility
          • What is Cost of Attendance (COA)?
          • Do I qualify for Financial Aid?
          • Do I qualify for Pell grant?
          • Financial Aid Quick Reference Guide
          • Can I use Financial Aid if my employer pays tuition?
          • Why am I a dependent student?
          • Why don’t I have Pell Grant in Spring?
          • Pell Grant Eligibility
        • The FAFSA
          • How do I complete the FAFSA?
          • When should I complete my FAFSA?
          • I submitted my FAFSA, when will you get it?
          • What is an EFC?
          • When do I need to fill out my FAFSA?
          • What is the FAFSA website?
          • What is the CSU-Global school code?
          • What is my grade level?
          • What is a FSA ID?
          • Do I have to include my parents' information on my FAFSA?
          • How do I use the Data Retrieval Tool?
        • Other FA Documents
          • How do I complete Entrance Counseling?
          • How do I complete a Master Promissory Note?
        • Verification
          • What does it mean if I'm selected for verification?
          • How do I get my tax documents online?
          • Student Verification Process
          • What if I didn't file taxes?
          • What is a Wage and Income Transcript?
          • I was selected for Verification but I was the victim of IRS Tax-Related Identity Theft
        • Loans
          • What is a Graduate/Parent PLUS Loan?
          • How do I defer my previous student loans?
          • What are the aggregate limits for federal student loans?
          • What is the difference between subsidized and unsubsidized loans?
          • Do I have to use student loans?
          • Federal Loan Interest Rates and Fees
        • Awards
          • Pell Grant
            • Pell Grant Schedules & Disbursements
            • Crossover Pell Grant
            • Annual & Aggregate Pell Limits
          • Stafford Loans (Sub & Unsub)
            • Annual & Aggregate Loan Limits
            • Loan Schedules & Disbursements
          • PLUS Loans
            • Parent PLUS Loans
            • Grad PLUS Loans
          • Private Student Loans
            • When Can I use a Private Loan?
            • Cost of Attendance and Private Loans
            • Private Loan Schedules & Disbursements
          • Award Disbursements
            • Accepting Financial Aid Awards
            • Impact of Enrollment Status on FA Awards
            • Increasing, Decreasing, or Cancelling Financial Aid Awards
            • Course Repeats and Financial Aid
            • Late Disbursements
        • Stipends/Refunds
          • When will I receive my refund?
          • What can I use my financial aid refund for?
          • BankMobile Walkthrough
          • How will I get my BankMobile card?
          • BankMobile Opt-Out Option
          • BankMobile Personal Code
          • Setting up a BankMobile Vibe account
          • Refund Preferences
          • How do I change my refund preference?
          • What Happens to my Refund if I Forgot to Select My Preference?
          • How do I change my personal information with BankMobile?
        • Return of Financial Aid (R2T4)
          • What will happen if I withdraw from my class?
          • What is R2T4?
          • When is the R2T4 Calculation Completed?
          • How will withdrawing from a class impact my financial aid?
          • What does R2T4 mean?
          • Impact of Failing or Withdrawing on R2T4
          • How much Financial Aid will I owe back if I withdraw?
          • What happens to my financial aid if I fail my class?
          • When is an R2T4 Balance Due?
          • How do I know if I’ll owe back money or not?
        • FA Extras
          • What is NSLDS?
          • In-School Deferments
          • Loan Repayment Options
          • What is a Financial Aid Grace Period?
          • What is a Book Voucher?
        • After School
          • Who is my loan lender?
          • What is Exit Counseling?
          • How do I repay student loans?
        • What is an academic year?
        • What is Financial Aid?
        • What is a Loan Period?
        • How do I contact Financial Aid?
        • What is a Default Clearance Letter?
      • Employer Reimbursement
        • Who Qualifies for Employer Reimbursement?
        • Invoice - Employer Reimbursement
        • Tuition Reimbursement vs 3rd Party Direct Billing
        • Going Past due with Employer Reimbursement
      • Cash Payments
        • Students with NO social security number
      • Scholarships
        • Does CSU-Global offer any scholarships?
        • Outreach Advocates Program
        • How do I Apply for Scholarships?
        • What Scholarships are Available to me?
        • Scholarship Deadlines
        • Scholarship Schedules & Disbursements
        • Impact of Withdrawing While Receiving a Scholarship
        • Scholarship's impact on Cost of Attendance
        • How do I prove that I'm a Colorado Resident?
        • GoGlobal Scholarship
      • Non-Federal Loan Options
    • Student Accounts
      • Tuition
        • Tuition Rates
        • Tuition Discounts
        • When does tuition post?
        • Tuition Refund Policy
      • Payments
        • How to make a tuition payment
        • CSU Global Payment Options
        • How do I contact collections?
      • Tuition Deferments
        • Financial Aid Deferment
        • Employer Reimbursement Deferment
      • Book Allowance Vouchers
  • Military
    • General Military Information
      • Military Payment Due Dates
      • Military Programs
      • Military Tuition Discount
      • Military Deferments
      • Military Invoice
      • Military Credit
      • Does CSU-Global have the Yellow Ribbon Program?
      • Air Force GEM
    • Military TA
      • Passing Grade Requirements for Federal TA
      • Colorado National Guard Scholarship
    • Military VA
      • How do I obtain a copy of my Certificate of Eligibility (CH. 33)
      • NDS Students Using Military Benefits
  • Programs
    • Accreditation
      • What is Regional Accreditation?
      • ACBSP Accreditation
      • GAC Accreditation
    • Certification Discounts
      • SHRM
        • SHRM Discounts
      • CompTIA
        • CompTIA Discount
      • Wiley's CPAexcel
        • Wiley CPA and CMA Review Courses
      • PMP and CAPM
        • What is a PMP Certification?
        • What is CAPM?
        • PMI Discount
      • ACHE
        • What is ACHE?
        • ACHE Discount
    • Clubs & Associations
      • Student Veterans Organization
      • SHRM
        • What is SHRM?
        • B.S. in HR Management Program Alignment
        • Master in HR Management Program Alignment
        • SHRM Meeting Recordings
      • National Communication Association Student Club (NCASC)
      • National Social Sciences Association (NSSA)
      • National Organization for Human Services (NOHS)
    • Degree Programs
      • Undergraduate Programs
        • General Education Courses
          • General Education Requirements
          • BIO205 Prerequisite
        • B.S. Accounting
        • B.S. Applied Social Sciences
        • B.S. Business Management
        • B.S. Communication
        • B.S. Criminal Justice
        • B.S. Healthcare Administration and Management
        • B.S. Human Resource Management
        • B.S. Human Services
        • B.S. Information Technology
        • B.S. Management Information Systems and Business Analytics
        • B.S. Marketing
        • B.S. Organizational Leadership
        • B.S. Project Management
      • Graduate Programs
        • M.S. Management
        • M.S. Organizational Leadership
        • M.S. Data Analytics
        • M.S. Teaching and Learning
          • Licensure Programs
          • M.S. Teaching and Learning
          • M.S. Teaching & Learning - Educational Leadership Concentration
          • M.S. Teaching & Learning - Math Teaching Licensure
          • M.S. Teaching & Learning - Science Teaching Licensure
          • Taskstream Licenses
        • Master of Criminal Justice
        • Master of Finance
        • Master of Healthcare Administration and Management
        • Master of Human Resource Management
        • Master of Information Technology Management
        • Master of International Management
        • Master of Professional Accounting
        • Master of Project Management
      • Non-Degree Seeking
        • Non-Degree Seeking Students
        • What is a Lifelong Learner?
    • General Program Information
      • Internship/Practicum Courses
      • How do I change my major?
      • Do I Need to Take My Major Courses in Order?
      • Can I get an Associate's degree?
      • Why do I need electives?
      • Dual Degree
      • What is my catalog year?
      • Can I double major?
      • What is the difference between a Certificate and Continuing Education?
      • Freshman Student Policies
      • Can I get a second Bachelor's Degree?
      • How do I apply for a Master's Program?
      • Master Degree vs. Master of Science vs. Master of Arts
      • What is the Capstone course?
      • Dual Enrollment
    • Honor Societies
      • Delta Mu Delta Honor Society
      • Golden Key International Honour Society
      • Kappa Delta Pi Honor Society
      • Sigma Beta Delta Honor Society
    • Specializations
      • What is a Specialization?
      • Graduate Specializations
      • TeacherReady
  • Registrar & Admission Services
    • Advanced Placement and International Baccalaureate Exam Guide
    • Alternative & Professional Credit Guide
    • How to Request Professional Certificates & Credentials
    • Transcript Evaluation Time Frame's
  • Satisfactory Academic Progress (SAP)
    • SAP Warning
      • What is SAP Warning?
    • SAP Probation
      • What is SAP Probation?
    • SAP FAQ's
      • Financial Aid and SAP
      • What is Satisfactory Academic Progress (SAP)?
      • How Can I Resume Good Academic Standing while I am in SAP?
      • How is Good Academic Standing Measured?
  • Service Fees - Transcripts & Diplomas
    • Service Fees
  • Student Resources
    • CSU-Global Mentor Program
      • CSU-Global Mentor Program
    • Disability Services
      • How do I get an accommodation for my disability?
    • Global Connect Career Center
      • Career Center
      • What is Global Connect?
      • Global Connect - FAQs
      • What Resources are Available in Global Connect?
      • Who Can I Contact about Global Connect?
    • Student Assistance Program
    • Tutoring
      • Tutoring Information
        • How do I access tutoring?
        • Tutoring Hours of Service
        • Problems setting up tutoring?
        • How do I contact Smarthinking?
        • Tutoring Services
        • Accepted TurnItIn File Types
    • What resources are available to me?
    • Writing Resources
      • APA Help
      • Writing Tutoring (Individual)
  • Technical Help
    • CSU-Global Mobile App
      • Mobile App - Logging In
      • Mobile App - Logging Out
      • Mobile App - Permissions
      • Mobile App - FAQs
    • Portal Navigation
      • Student Orientation
        • Orientation Modules
        • Practice Course ORT001
      • SensusAccess Info and FAQ
      • How to Order a Student ID
      • Financial Aid (Portal)
      • Information Changes
      • Degree Progress Details (DPA)
    • Technical Help
      • E-signing Forms
      • Clearing Browser Cookies
      • Schoology Mobile App
      • CSU-Global Contact Information
      • Technical Support Contact
      • I cannot log into my class
      • Unable to access course content?
      • E-signing Forms
      • Canvas Notification Settings
      • Alternatives to Microsoft Edge
      • How do I upload my Documents?
      • Canvas Mobile App
      • How to reset your account password
  • Tuition and Payment
    • Payments
      • How do I make a payment?
      • How do I set up a payment plan?
      • How do I contact student accounts?
      • Can I pay with a credit card?
      • Can I pay with a check?
      • Student Discounts
      • Can I pay with an EFT?
      • Can my employer pay my tuition?
    • Tuition
      • How much is tuition?
      • When is tuition due?
      • How do I get a tuition invoice?
      • Can I pay my tuition early?
      • Where is my tax document?
      • Are there any fees?
      • Are books included with tuition?
      • Are there any tuition discounts?
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Student Resources

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CSU-Global Mentor Program

Disability Services

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Global Connect Career Center

Tutoring

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Writing Resources