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CSU Global Student Help Center

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  • Glossary
  • Academic Policies
    • Admissions
      • Academic Calendar Updated
    • Appeals
      • Grievances
      • Provost Appeal
      • Tuition Appeal
      • Retroactive Withdrawal Appeal
    • Enrollment Status
      • What is my grade level?
      • Enrollment Status
      • What is the difference between half-time and full-time status?
      • Continuous Enrollment
      • Military Leave of Absence
    • Grades
      • When do grades post? Updated
      • What is the attendance policy?
      • How can I request an Incomplete?
      • What is the Grading Scale?
      • GPA Calculation
      • Where can I find my GPA?
      • Failing a Course
      • F/FN Policy
      • How do I submit assignments during my Incomplete period?
    • Privacy and Student Information
      • Directory and Non-Directory Information
    • Provisional
      • Provisional Requirements
      • Why do I have to take the RES class?
      • What happens if I don't meet Provisional requirements?
      • Can I withdraw or fail in provisional status?
    • Registration
      • How do I register for a class? Updated
      • How many classes can I take at a time?
      • Can I register for classes with a past due hold?
      • Why can't I register for my class?
      • Why can't I register for all of the terms?
      • When can I start working on a class?
      • What is a trimester?
      • When can I drop a class?
      • When can I withdraw from a class?
      • Why am I on the Gold or Burgundy track?
      • How do I change registration tracks?
      • Is there a summer trimester?
      • Are there any 1 or 2 credit-hour courses? Updated
      • What is the difference between a term and a trimester?
      • Are there any holiday breaks?
      • What are residential credits?
      • How do I find elective courses?
      • How do I retake a course?
      • Are there any 4 credit-hour courses?
    • Transfer Credits
      • Can I have my transfer credits re-reviewed?
      • Transfer Credits
      • How do I transfer credits?
      • Transcripts
      • Can professional training transfer?
      • Why didn't my math credit transfer?
      • What is the difference in lower and upper division courses?
      • How do I have my international degree evaluated for transfer credit?
      • How do I request a copy of my transcripts?
      • FAQs for Transcripts
      • How long does it take for transcripts to be evaluated?
      • How many credits can I transfer?
      • Why didn't my English credits transfer?
      • Can I take graduate level courses?
    • Withdrawals
      • Course Withdrawal
      • Military Withdrawal
      • Retroactive Withdrawal (Advisor)
      • University Withdrawal
      • Withdrawal - Attendance
      • Course Withdrawal
  • Alternative Credit
    • Alternative Credit Transfer Information
      • How many alternative credits can I transfer in?
      • How can I tell if my Alternative Credit Course/Exam will Transfer in?
      • Alternative Credit Options Updated
      • Straighterline
      • Onlinedegree.com
    • Prior Learning Assessment (PLA)
      • Prior Learning Assessments (PLA)
  • Canvas and Course Information
    • Holds
      • What is an AV-Disbursement Hold?
    • Live Sessions
      • How can I join a live session?
      • What is a Live Session?
    • Specific Courses
      • How can I switch to a different section?
      • Can I access a previous course?
      • Supplemental Software-SPSS
    • The Classroom
      • Late Assignments
        • Late Policy Updated
        • Late Portfolio Projects
      • Grading
        • Where can I find grading rubrics?
        • Course Grade Book
        • How do I calculate my Grade in this class?
      • Instructor
        • Instructor Issues
        • How do I view instructor feedback?
        • Contacting Instructors
        • Where can I find my instructor's contact information?
      • Classroom Behavior
        • Classroom Expectations
        • Classroom Behavior
        • Student Rights and Code of Conduct
        • Academic Dishonesty
        • In Class Communication
        • Netiquette
        • Printing your syllabus
      • How do I check my TurnItIn similarity score?
      • How to Use SensusAccess
      • Learning Tools
      • Plagiarism Policy and Process
      • Using Spell Check Within Canvas
      • Submitting Assignments
        • Weekly Assignments
        • Submitting a Critical Thinking Assignment
        • Editing a Discussion Post
        • Submitting a PowerPoint with Notes (PDF Format)
        • Submitting a Discussion Post
      • Student Authentication
        • BioSig-ID
        • SmarterID
      • Course Materials
        • RedShelf Course Materials
        • Where can I find a course syllabus?
        • Purchase/Rent Required Materials
        • Accessing Past RedShelf eBooks
    • Immersive Reader in Canvas
  • CSU Global Information
    • CSU Global Data
    • Can I receive an Amazon Prime Discount?
    • CSU System
    • How do I contact my Success Counselor? Updated
    • Student Advising Promise and Mission Statement
  • Disability and Accessibility Services
    • Contacting Disability and Accessibility Services Updated
    • Faculty Notification Letters and Using Accommodations Each Term Updated
    • Resources for Coursework Updated
    • Requesting Academic Accommodations Updated
    • Texts in Alternate Format Accommodation Updated
  • Graduation
    • Graduation
      • How do I apply for my diploma?
      • Is there a graduation fee?
      • When will I get my diploma?
      • Degree Conferral
      • When can I order my final transcript?
      • Diplomas
      • When is commencement?
      • Where do I go to order a tassel?
      • Sample Certificate of Completion
      • Sample Diploma
      • Digital Diplomas
    • Honors
      • Can I graduate with honors?
      • Does CSU-Global have Latin honors?
      • Honors Designations
  • Military
    • General Military Information
      • Military Payment Due Dates
      • Military Programs
      • Military Tuition Discount
      • Military Deferments
      • Military Credit
      • Does CSU-Global have the Yellow Ribbon Program?
    • Military TA
      • Passing Grade Requirements for Federal TA
      • Air Force GEM
    • Military VA
      • How do I obtain a copy of my Certificate of Eligibility
      • NDS Students Using Military Benefits
  • Programs
    • Accreditation
      • What is Regional Accreditation?
      • ACBSP Accreditation
      • GAC Accreditation
    • Certification Discounts
      • SHRM
        • SHRM Discounts
      • CompTIA
        • CompTIA Discount
      • Wiley's CPAexcel
        • Wiley CPA and CMA Review Courses
      • PMP and CAPM
        • What is a PMP Certification?
        • What is CAPM?
        • PMI Discount
      • ACHE
        • What is ACHE?
        • ACHE Discount
    • Clubs & Associations
      • Student Veterans Organization
      • SHRM
        • What is SHRM?
        • B.S. in HR Management Program Alignment
        • Master in HR Management Program Alignment
    • General Program Information
      • Internship/Practicum Courses
      • How do I change my major?
      • Do I Need to Take My Major Courses in Order?
      • Can I get an Associate's degree?
      • Why do I need electives?
      • What is my catalog year?
      • Dual Degree
      • Can I double major?
      • What is the difference between a Certificate and Certificate of Completion
      • Freshman Student Policies Updated
      • Can I get a second Bachelor's Degree?
      • How do I apply for a Master's Program?
      • Master Degree vs. Master of Science vs. Master of Arts
      • What is the Capstone course?
      • Dual Enrollment
    • Honor Societies
      • Delta Mu Delta Honor Society
      • Golden Key International Honour Society
      • Kappa Delta Pi Honor Society
      • Sigma Beta Delta Honor Society
    • Specializations
      • What is a Specialization?
      • Graduate Specializations
      • TeacherReady
  • Registrar & Admission Services
    • Advanced Placement and International Baccalaureate Exam Guide
    • Alternative & Professional Credit Guide
    • How to Request Professional Certificates & Credentials
    • Transcript Evaluation Time Frame's
  • Satisfactory Academic Progress (SAP)
    • SAP Warning
      • What is SAP Warning?
    • SAP Probation
      • What is SAP Probation?
    • SAP Suspension
      • What is SAP Suspension?
    • SAP FAQ's
      • Financial Aid and SAP
      • What is Satisfactory Academic Progress (SAP)?
      • How Can I Resume Good Academic Standing while I am in SAP?
      • How is Good Academic Standing Measured?
  • Service Fees - Transcripts & Diplomas
    • Service Fees
  • Student Financial Services
    • Financing Options
      • CSU Global Payment Options
      • Cash Payments
        • Students Without Social Security Number
      • Employer Reimbursement
        • Who Qualifies for Employer Reimbursement?
        • How to Use Employer Reimbursement - Tuition Reimbursement vs 3rd Party Direct Billing
        • Going Past due with Employer Reimbursement
      • Financial Aid (Federal)
        • Financial Aid Eligibility
          • What is Financial Aid?
          • Do I qualify for Financial Aid?
          • What is Cost of Attendance (COA)?
          • Do I qualify for the Pell Grant?
          • Financial Aid Deferment
          • Financial Aid Quick Reference Guide
          • Can I use financial aid if my employer pays tuition?
          • Why am I a dependent student?
          • Why don’t I have Pell Grant in Spring?
          • Pell Grant Eligibility
        • The FAFSA
          • How do I complete the FAFSA?
          • When should I complete my FAFSA?
          • I submitted my FAFSA, when will you get it?
          • What is an EFC?
          • What is the FAFSA website?
          • What is the CSU-Global school code?
          • What is my grade level?
          • What is a FSA ID?
          • Do I have to include my parents' information on my FAFSA?
          • How do I use the Data Retrieval Tool?
        • Other FA Documents
          • How do I complete Entrance Counseling?
          • How do I complete a Master Promissory Note?
        • Verification
          • What does it mean if I'm selected for verification?
          • How do I get my tax documents online?
          • Student Verification Process
          • What if I didn't file taxes?
          • What is a Wage and Income Transcript?
          • I was selected for Verification but I was the victim of IRS Tax-Related Identity Theft
        • Loans
          • What is a Graduate/Parent PLUS Loan?
          • How do I defer my previous student loans?
          • What are the aggregate limits for federal student loans?
          • What is the difference between subsidized and unsubsidized loans?
          • Do I have to use student loans?
          • Federal Loan Interest Rates and Fees
        • Financial Aid Fund Types
          • Pell Grant
            • Pell Grant Schedules & Disbursements
            • Crossover Pell Grant
            • Annual & Aggregate Pell Limits
            • Year Round Pell
          • Direct Loans (Sub & Unsub)
            • Annual & Aggregate Loan Limits
            • Loan Schedules & Disbursements
          • PLUS Loans
            • Parent PLUS Loans
            • Grad PLUS Loans
          • Aid Disbursements
            • Accepting Financial Aid
            • Impact of Enrollment Status on Financial Aid
            • Increasing, Decreasing, or Canceling Financial Aid
            • Course Repeats and Financial Aid
            • Late Disbursements
        • Stipends/Refunds
          • When will I receive my refund?
          • What can I use my financial aid refund for?
          • How will I get my BankMobile card?
          • BankMobile Opt-Out Option
          • BankMobile Personal Code
          • Setting up a BankMobile Vibe account
          • Refund Preferences
          • How do I change my refund preference?
          • What Happens to my Refund if I Forgot to Select My Preference?
          • How do I change my personal information with BankMobile?
        • Return of Financial Aid (R2T4)
          • What will happen if I withdraw from my class?
          • What is R2T4?
          • When is the R2T4 Calculation Completed?
          • How will withdrawing from a class impact my financial aid?
          • What does R2T4 mean?
          • How much Financial Aid will I owe back if I withdraw?
          • What happens to my financial aid if I fail my class?
          • When is an R2T4 Balance Due?
        • FA Extras
          • What is NSLDS?
          • In-School Deferments
          • Loan Repayment Options
          • What is a Financial Aid Grace Period?
          • What is a Book Voucher?
          • What is an academic year?
          • What is a Loan Period?
          • What is a Default Clearance Letter?
        • After School
          • Who is my loan lender?
          • What is Exit Counseling?
          • How do I repay student loans?
      • Private Student Loans
        • When can I use a Private Loan?
        • Cost of Attendance and Private Loans
        • Private Loan Schedules & Disbursements
        • Non-Federal Loan Options
      • Scholarships
        • Trimester Scholarships
          • Diversity Advocate Scholarship
          • U.S. Military Personnel and Family Scholarship
          • Degree Completion Scholarship
          • CSU-Global Mission Scholarship
          • Career Enhancement Scholarship
          • Boundless Opportunity Scholarship
          • Alumni Continuing Education Scholarship
          • Academic Excellence Scholarship
        • Does CSU-Global offer any scholarships?
        • How do I Apply for Scholarships?
        • What Scholarships are Available to me?
        • Scholarship Deadlines
        • Scholarship Schedules & Disbursements
        • Impact of Withdrawing While Receiving a Scholarship
        • Scholarship's impact on Cost of Attendance
        • How do I prove that I'm a Colorado Resident?
    • Tuition and Payment
      • Payments
        • How do I make a payment?
        • How do I set up a payment plan?
        • How do I contact student accounts?
        • Can my employer pay my tuition?
      • Tuition
        • Tuition Rates
        • Tuition Discounts Updated
        • Are books included with tuition?
        • When is tuition due? Updated
        • Tuition Refund Policy
    • Additional Information
      • Student Discounts
    • Contact: Student Financial Services
  • Student Resources
    • CSU-Global Mentor Program
      • CSU-Global Mentor Program
    • Global Connect Career Center
      • Career Center
      • What is Global Connect?
      • Global Connect - FAQs
      • What Resources are Available in Global Connect?
      • Who Can I Contact about Global Connect?
      • Reference Letter New
    • Tutoring
      • Tutoring Information
        • How do I access tutoring?
        • Tutoring Hours of Service
        • Problems setting up tutoring?
        • How do I contact Smarthinking?
        • Tutoring Services
        • Accepted TurnItIn File Types
    • What resources are available to me?
    • Writing Resources
      • APA Help
      • Writing Tutoring (Individual)
    • Microsoft Office 365
      • Microsoft Office 365
    • Student Assistance Program
      • Student Assistance Program
    • LinkedIn Learning
    • Orientation Articles
      • Your Support Team at CSU Global Updated
      • Academic Catalog New
      • Student Help Center New
      • Get to Know Your Student Portal New
      • 24/7 Tech Support and Mobile Support New
      • Introduction to Canvas New
      • Navigating your Courses New
      • Using TurnItIn and Avoiding Plagiarism New
      • Textbooks and Course Materials New
      • How to use Zoom New
      • Attendance New
      • Microsoft Office for Students New
      • Disability Services New
      • Smarthinking Tutoring New
      • CSU Global Writing Center New
      • Financial Aid and Student Accounts New
      • Library New
      • Student Policies and Appeals New
      • University Communication and FERPA New
  • Technical Help
    • CSU Global Mobile App
      • Mobile App - Logging In
      • Mobile App - Permissions
      • Mobile App - FAQs
    • Student Portal Navigation
      • Student Orientation
        • Orientation Modules
        • Practice Course ORT001
      • SensusAccess Info and FAQ
      • How to Order a Student ID Updated
      • Financial Aid (Portal)
      • Information Changes
      • Degree Progress Details (DPA)
    • Technical Help
      • E-signing Forms
      • Schoology Mobile App
      • Clearing Browser Cookies
      • CSU Global Contact Information
      • Technical Support Contact
      • I cannot log into my class
      • Unable to access course content?
      • E-signing Forms
      • Canvas Notification Settings
      • Alternatives to Microsoft Edge
      • How do I upload my Documents?
      • Canvas Mobile App
      • How to reset your account password
      • Google 2-Step Verification
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Student Resources

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Writing Resources

Microsoft Office 365

Student Assistance Program

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