Global Connect - FAQs

Below are common questions that may come up when using Global Connect:

User Profile FAQs: 

  • How do I update my profile information?

    • Click on your profile picture icon in the top right corner of the page and select ‘MyProfile’. From here, click the pencil icon to change your profile picture and to update your information in various sections.. The more information you provide, the more matches to groups, events and connections will be surfaced. After making your edits, click ‘Save’. 

  • I need technical help, what should I do?

    • Click the  button at the top of Connect, then use the prompts to identify and communicate the issue.

  • How do I change my privacy settings?

    • Click on your profile picture ion in the top right corner of the page and select ‘My Preferences’. From here you can adjust your account settings, including notification and privacy settings, using the left hand navigation. After making your selections, click ‘Save’. 

Groups FAQs: 

  • How do I find groups?

    • Click the Groups link on the top navigation bar to find groups or search for a specific group. You can also access groups you’ve already joined by clicking My Groups

  • How do I join a group?

    • Find and click on the group you want to join

    • Click ‘Join Group’ on the group page. 

  • How do I leave a group?

    • Navigate to the group page you want to leave and click ‘Leave Group’. 

  • How do I see additional information for upcoming events?

    • Click the Events tab at the top navigation bar and click the specific event you’re interested in to see additional details 

Making Connections FAQs

  • How do I find people?

    • Click ‘Networking’ at the top navigation bar to find people or search for a specific person using the search bar at the top of the page. 

  • I searched for someone and their name isn’t coming up. How do I find the person?

    • It’s best to search for someone using their first and last name. However, if you don’t know their full name you can search by first or last, click ‘View All Results’ and a full list of students with that name will come up. 

  • How do I find suggested connections?

    • The main page of the ‘Network’ section will show you suggested connections based on mutual profile features. 

  • How do I send a message to a user in connect?

    • Navigate to their profile and click on the message button on the right-hand side of their profile page. You can also click the message icon in the right-hand corner of the page and select ‘New Message’.  From here, you can also set up a phone call or video conference.

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