Stipends/Refunds

Refunds are processed by CSU-Global and released to BankMobile (formally HigherOne) within 14 days of the financial aid disbursement to your CSU-Global account. While CSU-Global strives to have these processed as quickly as possible, we can never ...

Financial Aid refunds (stipends) are meant to be used for school related expenses. A few examples of school related expenses are textbooks, internet usage, or a new computer. F inancial aid is only available for students who are actively taking co...

BankMobile cards are sent to students who have requested to set up a BankMobile account as their refund preference . BankMobile will mail out the card to you after you have completed all necessary steps to create an account with them. Students who ...

If you choose to opt-out of  BankMobile , you will receive your refund via paper check, directly from CSU-Global.  Please be aware the time to process this refund may be longer. CSU-Global will process refund checks on Friday Afternoons. As with ...

If you do not have your green packet for any reason, you can request a personal code directly from BankMobile ( follow this link a nd click on the "need a code" button) or you can request your advisor send you a new personal code. You will use th...

In order to set up a Bank Mobile account, and receive any refunds, you need to have a " personal code ", which should arrive in a green envelope to your home address. If you have not received (or misplaced) your green envelope, you may contact your ...

If you ever need to change your refund preference with BankMobile, you will need to log into your BankMobile account by visiting https://www.vibeaccount.com/   Here you will be able to see your current refund preference as well as instructions...

You will be mailed a green packet of information from BankMobile, which you use to set up an online account and choose your refund preference.  You will be directed to www.refundselection.com to begin the process. If you did not receive...

What Happens to my Refund if I Forgot to Select My Preference? If no refund preference has been chosen, BankMobile will eventually default to sending a paper check to the address on file for you. This runs the risk of creating additional prob...

How do I change my personal information with BankMobile? If you have recently moved or need to change other demographic information with BankMobile, the simplest option is sign into your Vibe Account and update the information online.  P...